It’s simpler than ever for Fresh Start customers to make and manage payments for their waste collection following the introduction of a new online payment system. 

Customers can now make payments through our website at their own convenience 24 hours a day.

“Many of our valued customers – especially in the hospitality sector – do not operate a traditional nine-to-five, Monday-to-Friday working week; therefore, we wanted to make it easier for them to do business with Fresh Start,” says Finance Manager, Mandy Shaw.

“Instead of making a card payment over the telephone during regular office hours, customers can now visit our website at any time and use the new ‘Pay Online’ button to manage their account within a few clicks. It puts the customer firmly in control of their finances with Fresh Start.”

Customers who have an existing direct debit or standing order arrangement with us will continue to settle their account balance in the usual way; however, this new functionality is there should they ever need to make a one-off or additional payment.

“We strive to consistently improve our customer service,” adds Mandy. “Our Finance Team have been working towards introducing this new back office system for some time and we’re delighted to see it go live.

“Fewer card payment telephone calls are coming in and we’re receiving more online payment notifications. It’s hugely satisfying to know we are freeing up our customers’ time so they can focus on what they do best.

“All online payments are processed using a secure payment system for customers’ peace of mind. ”

“We receive a notification as soon as a payment has been made, which means we can continue to meet the customer’s operational needs by maintaining our outstanding service delivery,” says Mandy, who has worked with Fresh Start since 2015.    

“One of our values is continuous improvement and, as we enter a new decade, we are continuing to explore how we can best meet the needs of our customers. We look forward to announcing other account management innovations in 2020!”

To access Fresh Start’s new ‘Pay Online’ platform, visit www.fswaste.co.uk/pay-online

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