Fresh Start Waste launch brand new online customer portal


Customer-focused Fresh Start Waste are rolling out a brand-new online customer portal which allows customers instant access to many useful documents.

The technology is accessed via the Fresh Start Waste website and allows an instant login to a bespoke customer account. There’s a user-friendly dashboard which customers can choose to view. They can download copies of invoices and pay invoices, thus making the whole payment process more convenient.

Another feature of the portal allows customers to check their collection schedule as well as take a look at collections which have been made, including any notes Fresh Start Waste drivers have included relating to each collection. Customers can view the weights and charges of each bin emptied by Fresh Start. Outside of the portal customers can raise a query through the website, which links directly to the Fresh Start Customer Service team, who will respond asap.

As a carbon-conscious organisation customers at Fresh Start have long been sent recycling reports which detail the amount of waste and recycling Fresh Start have collected, as well as the onward processing it has gone through with an overall level of recycling achieved.

These reports uniquely show how much has been recycled and how much has been processed through Fresh Start’s £1m state of the art materials recovery facility, where as much recyclable material as possible is removed from their general waste collection. The reports are now viewable and downloadable from the new customer portal.

fresh start waste new online portal

Samantha Taylor, Customer Service Manager at Fresh Start Waste said “As an ISO 9001 accredited supplier we are constantly reviewing the quality of the service we provide. Whilst we will continue to interact with our customers on a one-to-one basis and keep the personal relationships we have with them going, the new customer portal allows 24/7 access to documents and information at the touch of a button. We are continually investing in new technology to improve efficiencies and the experience of our customers, so we’re pleased to announce investment in this online technology which will improve customer service.”

Sam continued, “We know many of our customers only get around to administrative work outside of usual office hours. The portal allows them to complete the work at a time which best suits them. They can access invoices, remind themselves of their service schedule and obtain copy invoices and recycling reports. As a team we are always looking for ways to improve the service we provide and so welcome the gradual roll-out of this new technology and hope our customers do too”.

Find out more information about Fresh Start Waste and our customer-focused waste and recycling collection service on our website.

Fresh Start Waste truck, forest carbon

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