Although introduced many years ago only some 5% of British Businesses have been successful in gaining the ISO certification.

ISO 9001 is the internationally recognised standard for an organisation's internal Quality Management. The term 'quality' refers to all those features of a product or service which are required by the customer. An organisation's 'Quality Management' refers to an organisation's actions to ensure that its products or services satisfy its customers' quality requirements and complies with any regulations applicable to those products or services.

ISO 14001 specifies the requirements for an organisation's environmental management system. It applies to those environmental aspects over which an organisation has control and where it can be expected to have an influence.

BenchmarQ™ is a process to measure customer satisfaction, which has been exclusively developed by QMS. It enables them to gather honest and accurate feedback from your customers and report back on what you are doing well, and on any areas where you need to improve.